Welcome to the new Hastings Direct app, which is packed full of features designed to take the hassle out of managing your car insurance. You’ll find your policy details and insurance documents as well as contact numbers, claims tips and our live chat service all stored safely and securely in the app to access whenever and wherever you need them.
So, whether you want to manage your policy, need help if you’ve broken down or have to make a claim you can get the help you need, quickly.
MANAGE YOUR POLICY:
- One-click links to important information for your Hastings Direct, Premier, Essentials and YouDrive policies – quick access to your policy number, what you’re covered for, excesses and renewal date*
- Something changed? Update your car, address or add a new driver in a few easy steps*
- Need more information and hate rummaging through paperwork? Keep all your key documents in one place that’s accessible 24/7*
- Need to speak to us? Use our live chat feature during call centre hours
- View your car, home, van and bike policies all in one place
- Constantly forgetting passwords? Switch to Fingerprint Authentication or a 6-digit pin
- Stay safe - Customise security features and read our privacy policy
BREAKDOWN ASSISTANCE:
- Get help when you need it most – Hit ‘click to call’ and you’ll connect directly to your breakdown provider
CLAIMS:
- Need to make a claim? Use the app to register a claim
- Got a query about an existing claim? Our app will help you find the answer
- Get in touch directly - Send important information to us via email
We’re working hard to release lots of exciting new functions to help make your life that little bit easier, so make sure you keep your app updated. If you’ve got any suggestions on how we can improve the app or if you require technical support, please email [email protected].
Disclaimer
Minimum Hastings Direct app requirements:
- Smartphones with Android 5.0 Lollipop or newer (no tablets)
- Phone must not previously or currently be rooted
*Customers with policies beginning with ‘H’ are automatically redirected to our mobile website to view or change their policy
allowing root access to files which remove all restrictions from the phone
Hastings Insurance Services Limited, trading as Hastings Direct, is authorised and regulated by the Financial Conduct Authority (register number 311492).
If you’re an Android user and don’t download the app from the official Google Play Store, you may find the installation process more complicated than usual.
But we are delighted to inform you that you don’t need to worry. To ensure you could install this app smoothly, we have written and uploaded a detailed tutorial. It would guide you on installing an app after downloading it from our website step by step, with the help of pictures.
You may find this helpful article on the downloading site, or visit How to install APK/XAPK files on Android.
If you need further help, please do not hesitate to contact us via email [email protected].
We fully understand your concern about safety. We agree that one person wouldn’t be too careful in the cyber world. Meanwhile, we are happy to tell you that one of our priorities is to provide our users with safe app files that they can use without any worries.
We guarantee that all the app files we provided originate from official and reliable sources. We promise that they do not contain any malware that will harm your hardware or the safety of your privacy.
We are glad to let you know that the vast majority of apps on our website are available for free download. Only a small selection of apps require payment, and their prices are set solely by the respective developers—we simply provide an official and secure download platform.
Rest assured, whether an app is free or paid, every download link on our site is verified and completely safe. You can download with confidence, and no account registration is needed—just click the download button and you're all set!
Recently we received a lot of emails from our users, which said they couldn't log in for different reasons, such as "forgot the user name or password" or "had a new phone." We are willing to help you out. Please read the notes below to see what we can do.
To answer this question, please first let us know which account you’re referring to.
If you're referring to your account of some app, like your Facebook account or your Youtube account. Unfortunately, we would not be able to help in this case. We would suggest you turn to the customer service of this application.
If you’re referring to your Appurse account, we should apologize for your confusion since there is no Appurse account. We never require registration for our service, and you will not find any procedure related to creating an account or registering on our website.
This question is essentially quite similar to the prior one. It’s a pity that we are unable to help you to cancel the subscription to a third-party application directly, while we would suggest you to contact its customer service for further information.
Sorry that we are unable to help you to get a refund from a third-party application directly. If you wish to get a refund from a third-party app, we would suggest you to contact its customer service. We would be happy to provide you the way to contact them.
If you want a refund from us, we should apologize for your confusion. Our service is 100% free, and any payment information is not required.
If you run into any site that asks you to provide your payment information, be careful. Remember never reveal your payment information to any unauthorized third parties, no matter how attempting their offer may seem.
Sorry that we cannot answer this question directly, for this only aims to answer some general questions. You may find how to use a certain app by checking our review page.
